Il Grande Gusto Italiano is your destination for Italian food and wine excellence. Every day, we select the highest quality products to offer a unique tasting experience. Learn more about our philosophy in the "About Us" section.

Are my data safe?
Absolutely! We use secure HTTPS connections to ensure safe browsing and protection of your data. For more details, please refer to our Privacy Policy.

Do I need to register to make a purchase?
Yes, by creating an account you can more easily manage your orders and access exclusive offers.

Trouble with registration or purchasing?
Make sure to update your browser to the latest version (Google Chrome, Mozilla Firefox, Safari, Edge). If the problem persists, our Customer Service is ready to assist you!

I can't apply a discount code, what should I do?
Enter the promotional code at checkout, before payment. If you encounter any issues, contact us, and we'll guide you through the process.

How can I change my login details?
Go to the "My Account" section and update your details in just a few clicks. By logging in with your email address, you will receive an access code to enter.

Can I delete my account?
Yes, send us a request at info@ilgrandegustoitaliano.com, and we will proceed with the deletion.

Is there a minimum order?
No, you can purchase any amount without limits!

How can I know if my order is confirmed?
You will receive a confirmation email immediately after purchase. If you can't find it, check your Spam folder.

Can I cancel an order after confirming it?
Unfortunately, no, but if you encountered any issues with your purchase, contact us, and we'll find the best solution for you.

What payment methods do you accept?
We accept PayPal and major credit cards (Visa, Mastercard, American Express, Postepay).

Is the payment secure?
Yes! We use SSL encryption to protect every transaction.

Can I request an invoice?
Certainly! Fill in the "Billing Address" field at checkout, or send a request to info@ilgrandegustoitaliano.com within 24 hours of your order.

How long does shipping take?
In Italy: 1-2 business days
In Europe: 3-5 business days
(Excluding high-demand periods like Christmas).

Which couriers do you use?
Italy: TNT, DHL (Express service).
Europe: FedEx, DHL.

How can I track my order?
You will receive an email with a link to track your shipment.

What happens if the courier can't find me?
Italy: Two delivery attempts. If unsuccessful, the package will be held in storage, and we will contact you to arrange for re-delivery.
Europe: If the first attempt fails, the package will be delivered to a nearby DHL Access Point or a FedEx branch.

What is a DHL Access Point?
It is a designated pick-up point, usually a store or office, where you can conveniently collect your package.

Can I change the delivery address after placing an order?
No, but if the order is still being processed, contact us, and we will try to modify the address.

Do you ship outside of Europe?
Yes, but any customs duties and charges are the responsibility of the customer.

I received a damaged or incorrect product, what should I do?
Immediately contact our Customer Service by sending an email to info@ilgrandegustoitaliano.com with a photo of the issue. We will help you get a replacement or a refund.

How will I receive a refund?
Refunds are processed via PayPal or a credit to the card used for payment.

Are the reviews on the website real?
Yes! We use a verified review system. After your purchase, you will receive an email to leave your feedback.